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Short answer

You can request a reissue. If the invoice title, tax ID, or other billing details are incorrect, send the original invoice source file and the corrected invoice information to APIYI support. After verification, support will process a red-letter reversal for the original invoice and issue a new one.

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What information do I need to provide?

Please prepare the following information:
  • Your APIYI username or registered email address;
  • The original invoice source file;
  • The correct company name;
  • The correct unified social credit code or tax ID;
  • The company address and phone number;
  • Bank name and account number;
  • Contact name and invoice delivery email address.
Make sure the corrected billing information is complete and accurate to avoid another reissue.

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Process

1

Contact APIYI support

Explain that the invoice title or billing details are incorrect and that you need a replacement or reissue.
2

Submit the original invoice and corrected details

Send the original invoice source file together with the correct company name, tax ID, address, phone number, bank account, and other required billing details.
3

Wait for billing information verification

Support will verify your account, order amount, original invoice, and corrected billing details.
4

Reverse the original invoice and issue a new one

After the information is confirmed, support will process a red-letter reversal for the original invoice and issue a new invoice with the corrected details.
5

Receive the new invoice

Once the new invoice is ready, support will send it to the email address or delivery channel you provided.

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Important notes

  • Check the company name, tax ID, and invoice type carefully before submitting an invoice request.
  • Contact support as soon as you discover an error. Do not submit multiple duplicate requests.
  • Keep the original invoice source file, as it is required for the reversal and reissue process.
  • Submit all corrected billing details together to avoid another change request.
  • If you need a refund after an invoice has been issued, see the refund policy separately.

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Frequently asked questions

Contact support as soon as possible and provide the corrected billing details. Support will help update or resubmit the request based on the current invoice status.
Contact APIYI support for verification. You will generally need to provide the original invoice source file and complete, correct billing details. Support will confirm whether a reversal and reissue can be processed.
You generally need to provide the original invoice source file, correct company name, tax ID, address, phone number, bank account, and invoice delivery email address.
The processing time depends on whether the information is complete and on the finance team’s processing schedule. Support will provide an estimated completion time after verification.

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Contact us

To request an invoice replacement, red-letter reversal, or reissue, please add the APIYI Enterprise WeChat support account first and provide:
  • Your APIYI account information;
  • The original invoice source file;
  • The corrected billing details;
  • The relevant order information.
If you cannot use Enterprise WeChat, email hi@apiyi.com instead.

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Other Common Invoice Scenarios

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Invoice shows delivered but not received in email?

Please follow these steps:
1

Verify the email address

First confirm that the email address filled in when submitting the invoice request is correct.
2

Provide the order number to request resending

After confirming non-receipt, provide the order number to support; support will resend the invoice file after checking and confirming.
Multiple orders can be combined into one invoice; if the invoice amount is below $100, see What should I do if my invoice amount is below $100?.